NAB Australia
NAB 2020 MLC Wealth Customer Service Officer – Part time
Opportunity expired
Opportunity details
- Graduate Job or Program
- Apply by 27 Dec 2019
- Part-time permanent role – offering flexible working arrangements
- World-class training provided, you just bring your passion for customers
- Excellent careers pathways across Wealth Management, including financial advice
Why MLC?
As an iconic Australian brand MLC has been helping clients create the best possible future for over 130 years. We’re all about using our expertise and capabilities to give our clients a bigger vision for their future and the bigger picture of their wealth.
We believe success comes from our people. We're committed to supporting our people as you help us build a business and culture that affects positive change for our clients - and for the community too.
And, once you join us, you can be confident that MLC is committed to helping you fulfil your career aspirations. The possibility for personal and professional development is endless as you're able to move within wealth management through MLC and the National Australia Group.
About the role
As a Wealth Service Representative based in our Docklands call centre, you will be responsible for providing outstanding service to our Wealth Superannuation and Investment clients over the phone. Your focus will be on receiving inbound calls from financial advisers and clients, guiding them on a range of investment, pension and superannuation products.
This is a part-time opportunity and we will be flexible to make it work around your lifestyle. We’re looking for someone who would ideally be available to work a minimum of 15 hours between 9.30 am – 4.00 pm each day on Monday, Tuesday and Wednesday. We’re open to discussing what will work for you.
Duties
- Engage with MLC clients and Financial advisors regarding wealth products
- Deliver exceptional customer service
- Form connections with your clients by bringing your personality, enthusiasm & passion to every call
Skills & experience
- Customer-driven
- Ability to navigate multiple systems whilst being on the phone
- Strong communication skills
- Someone who thrives in a high energy, fast-paced & supportive team environment
Culture & Benefits
We pride ourselves on our outstanding culture and engaged workforce. Everything we do is underpinned by five core values - passion for customers, win together, be bold, respect for people and do the right thing - which shape what our people and businesses do every day.
How to apply
If this sounds like a role you’d be passionate about then apply now!
To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.
Reviews
We do a number of different rotations within Business Banking. At the moment I am supporting the Relationship Associates
My role is to run Early Careers programs and acquire Talent for the bank. I also attend external careers expo's and help to deliver graduate training and development programs.
Steady workflow, guided by team members and very well supported
About the employer
NAB Australia
4.5
1,000 - 50,000 employees
Banking & Financial Services
Our customers come from all walks of life and so do we. Start your career with an organisation that celebrates on the differences in our people.
Pros and cons of working at NAB Australia
Pros
Amazing Culture and People. Employees are valued and recognised for the hard work that they put in. The company has a very supportive environment and has many different learning and development opportunities available."
Flexible working (WFH), emphasis on work-life balance. Big organisation so lots of areas to get involved in and explore.
Great learning opportunities - 3-4 rotations depending on your dream to get exposure to different parts of the bank. Good work-life balance.
Employees are recognised for the hard work and initiative that they take which gives them the opportunity to further our career development.
The graduate culture is amazing and everyone is very social and happy to catch up.
Cons
Sometimes we have to navigate lots of old tech and systems.
Because it’s such a large organization, it can be tricky to know the ins and outs of what each function does, but that comes with time, experience and exposure.
Sometimes have to work long hours.
There were lots of stages of the interview process
We don’t get any bonuses. Apparently they used to but they stopped a few years back.