Documentation Specialist Intern null

About Zomentum

The Zomentum Revenue Platform serves as a comprehensive hub for maximizing revenue in the field of technology sales, offering a unified solution for earning, managing, and fostering growth.

Your role

You will be responsible for the document module within Zomentum, collaborating with clients to replicate PDF or Word documents using the innovative module. You will primarily communicate with clients via email, with occasional phone calls to ensure a smooth process. 

Roles and Responsibilities:

Customer Communication

• Engage with end customers via email communication, demonstrating excellent written communication skills.
• Draft clear and concise emails to facilitate effective communication with clients.
• Handle rare customer inquiries or issues via phone calls, ensuring professional and empathetic communication.

Document Replication

• Utilize the Zomentum module to replicate given PDF or Word documents with precision and creativity.
• Utilize graphic design expertise to replicate documents accurately, similar to crafting templates in Canva.

Postman API Experience

• Showcase proficiency in using the Postman API for document-related tasks, enhancing efficiency and accuracy.

SLA Awareness and Adherence

• Develop a comprehensive understanding of Service Level Agreements (SLA) relevant to the role.
• Operate efficiently to meet or exceed SLA requirements consistently.

Training & development

As an intern at Zomentum, you'll embark on an exhilarating journey filled with hands-on training, empowering you to contribute to the mission of revolutionizing sales with smart-selling solutions. Alongside industry experts, you'll have the opportunity to learn, grow, and make meaningful contributions that shape the future of sales technology.

Benefits

This internship position spans 3-6 months and offers the possibility of transitioning into a full-time Customer Support role based on performance. Zomentum provides a great working environment along with the following benefits:

• Normal working hours for exceptional results.
• Opportunities for growth and advancement.
• Quick and friendly transition into the team.
• Focus on learning and process improvement.
• Proactive engagement with customers for business impact.
• Respectful and collaborative work culture.

Career progression

As you excel in your role, they offer proactive opportunities for you to directly engage with the customers, driving impactful business results. The collaborative environment seamlessly integrates various teams, including partner management teams and partners, providing you with exposure and experience to advance your career journey. By simplifying deal management processes, they empower you to contribute significantly to deals and progress in your career with them.

Work-life balance

They don't believe in working crazy hours; they strive for normal hours that yield extraordinary results. Their commitment is straightforward: they aim for your happiness and motivation while propelling your career ambitions.

Culture & vibe

At Zomentum, they foster a culture centered around unleashing the "A" player within each team member. They believe that growth stems from momentum in both business and individual careers. They aim is to serve as a springboard for your success, supporting you in achieving impactful business outcomes and personal fulfillment simultaneously.

About you

Qualifications:

• Currently pursuing a degree in a relevant field of computers or a graduate.
• Strong written and verbal communication skills, with an emphasis on email correspondence.
• Familiarity with the Postman API and document management systems.
• Ability to adapt quickly to new technologies and tools.
• Detail-oriented with excellent organizational skills.
• Understanding of Service Level Agreements and commitment to meeting deadlines.

Source

The following sources were used in researching this page:

• zomentum.com
• youtube.com