Associate Accelerator Program null

Your role

Zomato is on the hunt for its next Customer Service Champion!

As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of online ordering customers and elevate the standard of Zomato's customer service.

Here, you're not just an Associate; you are on the path to leadership.

You start at ground zero to gain an understanding of the customers' sentiments and challenges. You will be the primary point of contact for the customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.

About you

What do you need to bring to the ‘table’

• Zealous Customer Focus - Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy 
• Articulate Communication - Strong communication skills with proficiency in typing and speaking efficiently 
• Analytical Mindset - Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout 
• Problem-solving skills - Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries

Requirement

• Working in an onsite setting

Skills

• Analytical Skills
• Communication
• Customer Experience
• Customer Service
• Problem-Solving
• Teamwork
• Writing

Benefits

Zomato provides various employee benefits including:

• Health and fitness benefits
• No probation and notice period required
• Period leave policy to give female and transgender employees the necessary time off to cater to their health when needed
• An extensive medical health insurance policy for all Zomans (including spouse and children)
• In-house creche in the Gurgaon office
• Paternity and maternity Leave
• In-house wellness support
• Flexi benefit plan to enable Zomans to modify the components of their compensation based on benefits such as newspaper and periodical allowance, leave and travel allowance, vehicle running and maintenance, telephone bill expenses, etc.

Training & development

At Zomato, they emphasize continuous learning as a key competitive advantage, encouraging employees to rapidly learn and adapt. They foster a supportive environment where team collaboration is highly valued, promoting a culture of mutual growth and shared success. Employees benefit from a space that supports personal and professional development, enabling them to learn and grow each day.

To know more about what it's like to work at Zomato, watch this video here.

Career progression

The possibilities are boundless at Zomato. Within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of the company. Zomato encourages employees to embrace new challenges and innovate, providing a supportive culture that fosters professional growth through hands-on problem-solving, collaborative projects, and opportunities to transition into roles aligned with personal interests and expertise.

Sources

The following sources were used in researching this page:

• zomato.com/careers
• blog.zomato.com/in-the-end-its-all-worth-it
• linkedin.com