Credit Card Operations Associate null

Your role

About the role

Zeta is seeking a highly organized and detail-oriented individual to join their team as an Associate - Credit Card Operations. The primary responsibility of this role is to perform End Day (EOD) Operations for both the US and Indian markets.

Responsibilities:

• Perform and monitor credit card system EOD operations regularly.
• Ensure that all pre-EOD and post-EOD checks are performed.
• Participate in bug and incident resolution processes.
• Ensure that all exception reports and errors are monitored and resolved on time.
• Collaborate with cross-functional teams, including risk management, finance, marketing, and customer service, to enhance operational efficiency.
• Develop and maintain operational policies, procedures, and workflows to streamline credit card operations while ensuring adherence to internal controls and risk management protocols.
• Conduct regular audits and quality assurance reviews to identify and address operational gaps, errors, and potential fraud risks.
• Stay informed about industry trends, emerging technologies, and regulatory changes related to credit card operations, and recommend appropriate actions or enhancements.
• Analyze operational data and generate reports to evaluate performance metrics, identify areas for improvement, and present findings to senior management.
• Provide training and guidance to team members on credit card processes, compliance requirements, and operational best practices.
• Maintain a high level of professionalism, integrity, and confidentiality in handling sensitive customer information.

About you

Skills:

• Exceptional attention to detail and accuracy, with a focus on delivering high-quality work.
• Effective communication and interpersonal skills to collaborate with stakeholders at all levels.
• Ability to multitask, prioritize assignments, and meet deadlines in a fast-paced environment.
• Strong commitment to maintaining data security and customer privacy.

Education & Qualifications:

• Experience- 0 to 1 year.
• Any engineering graduate with basic knowledge of SQL or any other programming language.

Benefits

Zeta is dedicated to enhancing well-being and work-life balance. Here are the Z-perks for you:

• Flexi work hours
• Paid volunteer hours
• Public transport incentive
• Upskilling opportunities
• Financial planning resources
• Workplace perks

Take a peek into the Zeta life and the stories they have to tell.

Career progression

At Zeta, the goal is to help you achieve your full potential and advance your career. Embracing the philosophy of "People Must Grow," Zeta supports your progression through targeted upskilling opportunities, mentorship, and challenging projects. By providing these resources and fostering an environment of continuous improvement, Zeta enables you to pursue ambitious goals and excel in your career, ensuring you grow as a leader and innovator.

Sources 

The information on this page is based on the following sources:

• zeta.tech/in/careers/
• zeta.tech/in/careers/life
• youtube.com