Community Intern null

Your role

The Community team is dedicated to enhancing the member experience, sales performance and operational excellence of the WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.

Every member of this team helps the members and employees create their life’s work by assisting in functions such as hospitality and operations.

Roles and responsibilities

• Illustrate WeWork’s core values and strive to achieve the mission by supporting the Community Management team to achieve the following:
  • Create a welcoming and collaborative community environment amongst the members through events and by building relationships between members
  • Ensure that your building is fully operational and processes are running smoothly
  • Drive growth and promotion of WeWork-provided service offerings
  • Take direction from the Community Manager to support the Community team as necessary
• Greeting/Point of Contact:
  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours and send confirmation emails
  • Manage WeWork Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirers to additional resources
• Membership Management:
  • Work on community initiatives designed to develop connections between members including member introductions, event support, email and print communications
  • Solve member-related issues to ensure that a cohesive community is maintained 
• Events and Community Management:
  • Assist with set-up and breakdown of events
  • Prepare newsletters, posters and event reports
  • Business Development and execution of external events from non-members 
• Building Operations and Management:
  • Assist with move-ins and move-outs
  • Assist with building operations and maintenance to ensure the highest level of member experience
  • Mail and package responsibilities as needed
  • Identify issues for escalation to the Community Manager and document the same accordingly
  • Manage member ticketing communications and on-ground emails 
  • Place orders and manage expenses for the location

At the end of your internship, you will be asked to present the learnings and impact of your internship. 

About you

Experience and requirements

• College graduate is preferred, but not required
• Strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
• Passion for entrepreneurial communities
• Understanding of WeWork’s mission and values
• Proficient in basic computer skills
• Customer service and/or sales experience is a plus

Benefits

As part of WeWork, you may experience benefits such as:

• Competitive and performance-linked compensation
• Collaborative and flexible culture
• Inspiring and inclusive environment for employees and members
• Employee Resource Groups (ERGs) for employees to engage and participate in a cause they strongly believe in
• Health and wellness programs
• Awards and celebrations

Training & development

At WeWork, interns have the opportunity to learn, grow, and thrive through exposure to short-term projects, one-on-one mentorship, and exclusive networking with industry leaders. They foster a culture of continuous learning and curiosity, offering interns the chance to develop skills that will support lifelong growth. This approach helps build a solid foundation for their future career paths.

To know more, watch this video:

Career progression

Full-time conversion (where justified by business need) is possible at the end of the internship. WeWork has a systematic approach to nurturing their people professionally and personally, encouraging them to take charge of their careers and become the best versions of themselves. Individual Development Plans are supported by various programs like Elevate for people managers, Project You for high potentials, and leadership programs designed to nurture future leaders and senior managers.

How to apply

To apply for this role, click on the "Apply on employer site" button below. You will be directed to a page where you can select your desired location, which will navigate you to the career page where you can submit your application directly.

Sources

The following sources were used in researching this page:

• wework.co.in/careers/culture/a-space-to-be-a-student-for-life/
• wework.co.in/careers/
• wework.co.in/erg/
• youtube.com