Digital Product Support Intern null

Your role

What you will do

Volvo is seeking a motivated and detail-oriented intern to join their Digital Product Management team, specifically focusing on their Dealership Management System. This internship offers a unique opportunity to gain hands-on experience in product management, user support, and vendor relations within a dynamic and supportive environment.

Key Responsibilities:

• Monitor and Manage Issues: Track issues submitted to the vendor's case management system, ensuring timely and accurate logging of each case.
• User Follow-Up: Communicate with users to gather additional information and provide updates on the resolution status of their issues.
• Reporting: Create and update regular reports to track the status and resolution of issues and provide insights to the Digital Product Manager.
• Data Analysis: Assist in analyzing issue trends and identifying areas for improvement within the system.
• Documentation: Help maintain and update user manuals, training materials, and other documentation related to the Dealership Management System.
• Collaboration: Work closely with the Digital Product Manager and other team members to support ongoing projects and initiatives.
• Customer Support: Provide first-line support to users, helping them navigate the system and addressing any immediate concerns.

About you

Who are you?

Do you dream big? They do too, and they are excited to grow together. In this role, you will bring: 

• Education: Currently enrolled in a Bachelor's or Master's degree program in Business, Information Technology, Computer Science, or a related field. Minimum cumulative GPA of 2.75 and have completed at least 30 hours of undergraduate studies. 
• Technical Skills: Basic understanding of digital product management principles and familiarity with case management systems.
• Communication: Strong verbal and written communication skills, with the ability to clearly articulate issues and solutions.
• Analytical Skills: Detail-oriented with strong analytical and problem-solving abilities.
• Team Player: Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Self-motivated: Proactive and able to work independently with minimal supervision.
• Customer-focused: Passionate about providing excellent customer service and support.

Compensation & benefits 

The compensation for the role will range from $16.00 to $46.00 per hour.

They offer the following benefits to interns & co-ops:

• Housing assistance.
• Countless career opportunities.
• Internal mobility across their global organization.
• Training and personal development.
• In the transportation industry, they're shaping a sustainable future through innovation and collaboration, united by inclusiveness and empowerment.

Training & development

Interns will develop skills in issue tracking and management through vendor case systems, improve user communication and support capabilities, gain experience in generating and updating reports for digital product management, and enhance their ability to analyze data for system improvement.

Career progression

The Volvo Group's intern career progression is a dynamic odyssey, weaving together hands-on immersion, mentorship from industry leaders, & collaboration across disciplines. This holistic method cultivates technical expertise, fosters crucial connections, & lays the foundation for future roles. This evolution fuels growth, innovation, & a seamless transition from intern to valued Volvo Group contributor, unlocking a world of boundless prospects.

Sources

The following sources were used in researching this page:

• volvogroup.com/en/careers/job-openings.html
• volvogroup.com/en/careers/working-at-Volvo-group.html
• youtube.com/@VolvoGroupVideos