Action Service/Mack Intern null

About Volvo

Volvo, a pioneering force in transportation solutions, stands as a global leader in sustainable mobility. With a legacy rooted in safety, innovation, and quality, Volvo continues to shape the industry by providing a diverse range of commercial vehicles, encompassing trucks, buses, construction equipment, and more, all united by a commitment to driving progress and environmental stewardship.

Your role

Position description:

They are currently looking for a student to work with their Volvo Action Service/Mack One Call (VAS/MOC) group as a Training Development Intern. You should be prepared to work in a challenging and fast-paced environment; gaining experience and knowledge in various aspects of training material development and delivery of internal processes related to commonly occurring breakdowns and their causes. 

As a valued member of Volvo Action Service/Mack One Call, you will have the opportunity to work directly with the breakdown agents and technical support specialists responsible for providing customer solutions. Their goal is to contribute to your development, as well as providing an opportunity for you to work in a business environment within the automotive manufacturing industry.  This position will report to the Training Manager within Volvo Action Service/Mack One Call.

Position responsibilities:

• Create Knowledge Articles: Develop, update, and maintain comprehensive Knowledge articles to assist internal teams and clients.
• Create a method for gathering the Needed “knowledge Request.”
• Enhance Team Communication: Assist in cleaning up and organizing communication channels within the team to ensure clarity and efficiency.
• Collaborate with Team Members: Work closely with various departments to gather information, understand their needs, and provide relevant Knowledge articles.
• Continuous Improvement: Proactively identify areas for improvement in Knowledge management and team communication processes.
• Support the development of training tutorials to be used by agents working with customers and for inclusion on related service apps connected to the maintainability of their various products. 
• Investigate and provide recommendations for improved training materials in various formats and media to support EMS Agents.
• Contribute to a positive working environment.

Training & development

Volvo's intern program cultivates growth with a dynamic mix of hands-on experience, industry expert mentorship, and personalized learning resources. Interns engage in real-world projects at the forefront of innovation, receiving personalized guidance to cultivate their skills & knowledge. With access to a range of career development opportunities, including networking events & workshops, their program empowers interns to thrive & evolve within the ever-evolving landscape of the Volvo Group.

Salary & benefits 

The compensation for the role will range from $16.00 to $46.00 per hour.

They offer the following benefits to interns & co-ops:

• Housing assistance.
• Countless career opportunities.
• Internal mobility across their global organization.
• Training and personal development.

Career progression

The Volvo Group's intern career progression is a dynamic odyssey, weaving together hands-on immersion, mentorship from industry leaders, & collaboration across disciplines. This holistic method cultivates technical expertise, fosters crucial connections, & lays the foundation for future roles. This evolution fuels growth, innovation, & a seamless transition from intern to valued Volvo Group contributor, unlocking a world of boundless prospects.

Work-life balance

At Volvo Group, work-life balance is more than a concept; it's a core value embraced daily. With a commitment to fostering well-being, employees thrive through flexible schedules, remote work options, and comprehensive health initiatives. By promoting harmony between professional and personal lives, they empower their team to excel on and off the clock.

Culture & vibe

Immerse yourself in the Volvo Group's dynamic work culture, where innovation and collaboration converge to create a vibrant atmosphere. The fusion of diverse talents and a shared commitment to excellence generates an electric vibe that propels them toward collective success. At Volvo, every day is an opportunity to be part of a forward-looking community that values growth, respect, and the thrill of pushing boundaries.

About you

Essential skills & minimum education requirements:

• Applicant must be currently enrolled and pursuing a degree in a Communications field, ideally with a focus on video and/or social media production, editing, or scripting at an accredited school, and have completed 30 semester hours of undergraduate studies prior to the start of the co-op/internship.  
• Fall Interns may up to work 30 hours per week. 
• Applicants must have a minimum cumulative grade point average of 2.75.
• Strong communication skills.
• Valid US Work authorization.

Critical competencies:

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listen effectively, transmit information accurately and understandably, and actively seek feedback from experienced engineers, project managers, etc.
• Dependability/Reliability: Follow through on commitments, timely delivery on projects, assigned tasks, etc. 
• Flexibility: Willing to perform a wide range of tasks, positive responses to changes in direction and priorities, and acceptance of new challenges, responsibilities, and assignments.

Personal competencies:

• Creativity
• Technical Skills
• Peer Relationships 
• Integrity and Trust
• Standing Alone
• Action Oriented 
• Perseverance

Sources

The following sources were used in researching this page:

• volvogroup.com/en/careers/job-openings.html
• volvogroup.com/en/careers/working-at-volvo-group.html
• youtube.com/@VolvoGroupVideos