Student Success Assistant Graduate Intern null

About the University of Derby

The University of Derby is a public university located in Derby, England. The University offers a wide range of undergraduate and postgraduate programs across various disciplines. These include arts, humanities, sciences, engineering, business, education, health, and social sciences. 

Your role

About the role

This is an amazing opportunity for a recent graduate of the University of Derby to directly contribute to the success of current and future students of the university. Having graduated from a University of Derby program within the last two years, you will provide a key perspective to the university's Student Success Programme as you work closely with departments across the university on initiatives that support student success.

Principal accountabilities:

• Contribute towards the curation and creation of both student-facing and academic-facing content, including, but not limited to, online guides, workshops, videos, livestreams, and podcasts, ensuring a particular focus on interactivity.
• Utilizing web technology, maintaining a hub platform for relevant learning resources, and ensuring an effective user experience.
• Build positive and effective relationships with colleagues across the Student Success program, working collaboratively to resolve issues and complete tasks.
• Bring a student perspective to considerations of the user journey through the Develop@Derby resources, ensuring that students can access the right resources at the right time.
• Coordinate the promotion of relevant learning resources to students in a variety of formats, including online and in-person.
• Capture data and feedback in respect of relevant student-facing and staff-facing learning resources, by defined measures and benchmarks.
• Maintain high levels of accuracy concerning data input.
• Actively participate as a member of working groups and project teams across the Student Success Programme, to develop and implement policies and procedures, contribute towards decision-making, resolve issues, and implement assigned activities.
• Actively promote and support inclusion through operational activities undertaken through the role.
• Undertake personal and professional development in support of the role.
• Be flexible with working patterns and in working at different University sites and supporting other library teams, as required.
• Ensure compliance with relevant University policies and procedures.

Training & development   

During this program, you'll receive an induction to help you settle in, along with numerous training and development opportunities to support your professional growth. While working and studying, you'll curate, design, and develop resources for students and academic staff, including online guides, workshops, videos, livestreams, and podcasts. 

Compensation & benefits

This company offers an excellent environment and the following benefits:

• Salary is from £22,011 to £22,021 per annum (For exceptional performers, there is scope for further progression up to £25,088 per annum)
• Generous holiday entitlement
• All employees have access to the discount platform
• Flexible working
• University buses
• Sports center
• All sites have plenty of places to grab some lunch on the go

Career progression

The University of Derby is dedicated to identifying and developing individual potential, ensuring you receive the support and encouragement needed for a rewarding career with numerous opportunities for advancement. Key to this mission is student engagement and enhancement placements, which support activities fostering an environment where students can thrive and succeed at university.

Work-life balance 

Adaptive working fosters a high-performing, flexible, and responsive work culture by customizing the place, time, and manner of work to fit specific tasks. This framework includes site-based, remote, or hybrid working modes, enabling all staff to perform effectively according to their roles.

Culture & vibe

The company is committed to fostering equity, diversity, and inclusion, valuing the unique contributions of every individual regardless of identity. With a diverse student body, the University seeks applicants who can assist its leaders and teams in better reflecting the student population.

About you

Essential Criteria:

Qualifications:

• Applicants must be recent graduates of the University of Derby who have graduated from their University of Derby program within the last two years.

Experience:

• Experience working in a customer service or office environment role.
• Experience in developing own skills for study and/or employability.
• Experience in producing online content.

Skills, knowledge, and abilities:

• Commitment to equality, diversity, and inclusion with the ability to role model, adhere to, and advocate the University’s Equality, Diversity, and Inclusion Policy.
• Evidence of high levels of accuracy and attention to detail.
• Ability to plan, prioritize, and organize work to achieve objectives on time.
• Excellent communication skills both one-to-one and presenting to groups.
• Confident in approaching new technologies and flexible approach to change.

Business requirements:

• Ability to work across all University sites, as required.
• Ability to be flexible within the working pattern to meet business needs, including working evenings, weekends, or extended hours.

Desirable Criteria:

Experience:

• Experience in web development.

Skills, knowledge, and abilities:

Sources

The following sources were used in researching this page:

• derby.ac.uk/jobs/why-join-derby/
• derby.ac.uk/jobs/why-join-derby/rewards-and-benefits/
• youtube.com/@UniversityofDerby