Catering Operations Intern null

Description

Early careers take off with United! We’ve been recognized as both a top employer for Gen Z talent by Handshake and a top 100 internship program by Yellow and WayUp. Interns at United enjoy a wealth of benefits, including a robust mentorship program, exclusive travel privileges, and engaging social events to help foster a vibrant and connected community of early career professionals. Our program is designed to empower you with the skills and connections necessary to launch a successful career. We hope you join us at United, where your contributions will take flight and your career journey will soar.

The Catering Operations team oversees the preparation and catering of food at contract catering locations located around the world. Contracted caterers must have robust processes in place to meet United Airlines standards of safety, environment, security, quality and food safety, and operational requirements as defined in the Catering Operations Business Manual. Caterer performance is monitored through the utilization of data tracked in multiple systems against several key performance indicators (KPI) to focus on continuous improvement. The focus is on meeting the needs of external customers and internal customers i.e., pilots, and Inflight crew through flawless execution by contract caterers. Assignments will be with the Operations or Strategy and Support team within Catering Operations.

Operations – The Catering Operations team is responsible for management and oversight of the day-to-day operation of 140 global catering locations. Potential projects include:

• Utilize root cause analysis and robust corrective action plans to prevent recurrence of defects
• Engage in troubleshooting and in-the-moment resolution to achieve operating goals
• Assist with audits of contract caterers
• Identify opportunities to improve efficiency at contract caterers

Strategy and Support – The Strategy and Support team is responsible for long-term planning, ground safety and security, performance reporting, and management of tools and technology to support the overall operation. Potential projects include:

• Collaborate cross-functionally to execute and implement improvement initiatives
• Analyze caterer performance data and identify trends
• Assist with audits of contract caterers

United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Must be legally authorized to work in the United States for any employer without sponsorship
• Pursuing a bachelor’s degree in Industrial Engineering, Business Administration, Food Science, Data Analytics, or a similar field
• Ability to synthesize and analyze data
• Proficient Microsoft Office skills with emphasis in PowerPoint, Excel, and Word
• Motivated and detail-oriented
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position
• Ability to work independently in a fast-paced environment
• The position is located in Chicago, IL

What will help you propel from the pack (Preferred Qualifications):

• Project Management experience
• Proficient in Excel
• Leadership Experience
• Willing to travel
• Exposure to Lean Manufacturing principles