Customer Development Intern null

Your role

Customer Development teams work closely with customers to pioneer new products, build categories, and deploy best-in-class retail and shopper capabilities. Under the Customer Development umbrella, internship roles are within Customer Business Development (CBD) (i.e., account teams like Walmart, Loblaws, and Digital Commerce) or within Customer Strategy and Planning (CSP).

Background & Purpose of the Job

CBD Responsibilities

• CBD Interns' responsibilities are determined by the Line Manager and are focused on, but not limited to accessing, managing, and analyzing data.  
• The data sources are Unilever internal data or customer-sourced data.  Understanding and using data allows CBD teams to make fact-based decisions. You will support translating insights into action to deliver business solutions and drive profitable growth.
• You will gain a high level of customer service and follow-up to effectively meet the needs of both the internal and external customer base – interaction with multiple touch points internally and externally.
• Collaborate internally and externally to develop and execute Joint Business Plans with the customer while delivering targets.

CSP Responsibilities

• CSP Interns' responsibilities are determined by the Line Manager and are focused on, but not limited to accessing, managing, and analyzing data.
• You will support translating Category Growth Strategies into Channel and Customer plans against the famous 6Ps (price, pack, place, promo, proposition, product).
• As part of being a CSP team member, you will be the internal voice of the customer (who is selling their product i.e., Loblaws, Amazon) and the consumer (the end purchaser). 
• CSP teams work closely with CBD teams and Brand teams to ensure channel and customer insights are incorporated into the development of category and brand plans.

About you

The ideal candidate demonstrates leadership abilities, strong teamwork and analytical skills, strategic thinking capabilities, initiative, and enthusiasm for a dynamic work environment. Effective communication, creativity, and a deep understanding of complex business issues, along with a demonstrated ability to empathize with consumers, are essential. 

Who You Are:

• Currently a 3rd or 4th-year student, pursuing a bachelor’s degree in business, or other.
• Cumulative GPA of 3.0 or higher on a scale of 4, and 10.0 or higher on a scale of 12.
• Solid experience in Microsoft Office suite with strong ability in Excel (ability to use the following functions: VLOOKUP; PIVOT TABLE, SUMIF).
• Ability to self-sufficiently work (in-person) at their corporate head office (160 Bloor Street East, Toronto, Ontario) for a minimum of 2 full days per week (determined by the Line Manager).
• Capability to work self-sufficiently remotely with the right resources already in place (i.e., WIFI connection, private workspace, etc.)
• Availability to work from Monday-Friday, 9 am-5 pm EST, without conflict of academic classes or responsibilities.
• Eligibility to work full-time in Canada.
• Be available for the full duration of the internship session: Jan 2nd – May 2nd, 2025.
• Note that the interview will take the form of a business case analysis and an Excel assessment; this will be either virtual or in person at their corporate head office.

Benefits

Unilever is working to build a better business, a better world, and a better you. They care – it’s what they’re known for. And it’s why they support their people with flexible benefits and rewards that help them bring their purpose to life. If you join as a full-time employee, you will get the following benefits:

• Competitive salary - When you join Unilever, you will start on a competitive salary and receive an annual bonus based on performance.
• Learning and development - They support everything that enables you to grow in your role and beyond – from hands-on experience to mentoring and training programs.
• Flexible working - Unilever encourages all employees to take regular leave to ensure a healthy work-life balance.
• Health and wellbeing - Being healthy is important to all. Where possible, they provide on-site gym facilities, regular health checks, and an extensive suite of mental health and wellbeing resources.
• Relocation and placement support - Where possible, they provide relocation support when moving placements.

Training and development 

They encourage life-long learning and support all of their employees, regardless of their role or location, to improve their current skills or develop the skills required for other roles across Unilever. They do this through: 

• Helping everyone to develop their own Future Fit Plan
• Skill and leadership development interventions designed by dedicated Learning Leads in partnership with business leaders
• Instructor-led training for groups offered in local languages, as well as access to external certifications, funded by Unilever
• Mentoring from cross-functional leaders across the business

How to apply

1. Internship process
2. Submit your application
3. If you’re the right fit, they’ll contact you
4. They’ll invite you for a virtual interview
5. Get hired!

Sources

• careers.unilever.com/benefits-learning-wellbeing
• careers.unilever.com/unilever-future-leaders-programme 
• careers.unilever.com/NL-Internships
• youtube.com/watch?v=JucQ3l6zmKg