Customer Services Digital Growth Internship null

About Airbus

Airbus is a multinational aerospace corporation known for designing, manufacturing, and delivering aircraft, helicopters, satellites, and space systems. As a key player in the aerospace industry, Airbus contributes to advancing aviation and space exploration globally.

Your role

Digital products and services make up an important part of Airbus’s customer service offering after the sale of aircraft. These products are aimed at bringing in operational efficiency by optimizing various operations like maintenance operations, flight planning, ground handling etc. 

Their team, Digital Business Growth, aims to understand the needs of the customer better, and propose and show the value of their digital solutions which could help the airlines improve their operations and help deploy them once post-purchase. 

To be effective, they need to have up-to-date information on the current state of their customers such as airlines, lessors, their business focus, digital transformation vision & strategy, the solutions they use and so on.

Main activities:

• Asset Management Market Intelligence
  • Detailed analysis of the aviation asset management market along with the current trends and future estimations to determine the key investment areas.
  • Key drivers, constraints, and opportunities along with challenges of the aviation asset management market
  • Research and in-depth competition analysis of the market players in the Aircraft Asset Management area
  • Recommendation capturing pros and cons of the market players that are potential for Airbus Digital Alliance partnership in the region and globally that would help in taking further strategic steps
• Airlines & Airport Intelligence
  • Thorough research on Airlines and Airports in the South Asia region and others on their operating model, fleet, operations, revenue drivers, digital solutions used, future growth strategy etc.
  • Identify their appetite for Digital solutions and how they fit into their strategy as of today.
  • Identify Market players in the digital solutions space and the latest developments, the strengths and weaknesses in the solutions offered. 
  • Identify the areas where their portfolio of digital solutions fit in airline and airport journeys (specific to each airline and airport considered).
• Customer Feedback Management
  • To understand the current As-Is process for customer feedback management across SD (Stage of the process, intended audience, tools used, current process to analyse)
  • To industrialize the way they manage the customer feedback they receive (qualitative and quantitative, through various channels, at different stages of the digital product lifecycle)
  • To simplify processes and harmonize practices.

Training & development

During the internship, you will get an opportunity to understand the ways of working in the various business functions of Airbus and specifically gain experience in digital customer services. A major component of this experience is the formation of a professional attitude. The students are expected to develop their personality and capacity to adapt and handle, challenging situations in the real business world. 

Benefits

Airbus India provides a great working environment along with the following benefits:

• Competitive salary
• Mentorship and guidance
• Time-off plans
• Gain hands-on industry experience
• Flexible working arrangements
• Learning & development programs

Career progression

Career progression for interns at Airbus can vary based on performance, available opportunities, and the individual's aspirations. Typically, Airbus aims to nurture talent by providing learning experiences, exposure to various projects, and mentorship during internships.

Work-life balance

At Airbus, they support you to work, connect, and collaborate more easily and flexibly. Wherever possible, they foster flexible working arrangements to stimulate innovative thinking.

Company culture

They foster a familial atmosphere, uniting as one to cultivate an inclusive workplace that prioritizes well-being, enjoyment, and trust, fostering effective teamwork. Embracing the ethos of respect and diversity, they champion curiosity, courage, and passion while acknowledging creativity across all levels. Committed to integrity, they swiftly address unethical or non-compliant behaviours with appropriate consequences.

To know more, watch this video:

About you

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Sources 

The following sources were used in researching this page:

• airbus.com
• youtube.com