Trust & Safety New Associate null

Your role

What would you do? 

As a Content Moderator, you will analyze and review user profiles, audio, videos, and text-based content to identify and resolve issues reported by users or flagged by the system. The role involves exposure to potentially objectionable and sensitive content, such as graphic, violent, sexual, or egregious material, requiring strong resilience and coping skills. You will ensure that content violating the client's terms of service is accurately identified and flagged promptly. The position may involve exposure to flashing lights or contrasting light and dark patterns. Accenture provides support and resources for the health and well-being of its employees, including a well-being support program tailored for the Trust & Safety community.

Roles and Responsibilities: 

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is with your team and your direct supervisor.
• In this role, you will be given detailed instructions on all tasks.
• The decisions that you make impact your work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up to date with any changes in policies/processes.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Identify improvement opportunities in workflow and suggest solutions to improve the quality and overall efficiency of the process.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics to keep our communities safe.
• Engage in the well-being activities.
• Meet the desired efficiency established by the business.

About you

What Accenture needs? 

• Adaptable and flexible
• Ability to establish a strong client relationship
• Commitment to Quality
• Ability to meet deadlines

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years

Compensation & benefits

Accenture provides support to employees through a range of benefits, including:

• Base Pay and Bonuses: Competitive base salary supplemented by performance-based bonuses.
• Financial Security: Life insurance coverage and opportunities through the Employee Share Purchase Plan (ESPP).
• Perks and Programs: Access to Accenture Perks, Performance Equity, and the Voluntary Equity Investment Program (VEIP), which includes a 50% RSU matching grant for eligible Leaders.
• Work Tools: Provided with a laptop and tablet to facilitate work.
• Financial Education: Resources and support for financial well-being.
• Time Off: Flexible leave options tailored to personal needs.
• Cloud Innovation: Engagement in cutting-edge cloud innovation projects.
• Mental Well-being: Comprehensive support through the Well-being Hub, Employee Assistance Program (EAP), and access to various mental health apps and tools.
• Mental Health Ally Network: Global network offering support and guidance.
• Family Support: Parental leave options and resources for caregivers and parents, including developmental support for children.
• Flexible Work Arrangements: Options to create personalized work schedules.
• Health Coverage: Comprehensive health and life insurance benefits from day one, including access to essential medicines.
• Inclusion and Diversity: Benefits extending to life partners and dependents, supporting diversity and inclusion initiatives.
• Learning and Development: Extensive investment in continuous learning and professional development programs, offering certifications, tech training, workshops, and more.

Training & development

Accenture provides continuous learning opportunities through accessible, mobile-friendly online training curated by subject matter experts. These programs are designed with neuroscience-based principles to cater to a wide range of functions and industries. They offer comprehensive support for skill development and career advancement, ensuring professionals can continually enhance their capabilities and achieve their career goals effectively.

Career progression

Employees are empowered to advance their careers by tackling diverse challenges across industries, shaping the future on a global scale. Continuous learning opportunities refine and deepen skills in high-demand areas, fostering personal ownership of growth and development. An inclusive, innovative culture encourages individuals to realize their full potential, providing the freedom to excel authentically.

How to apply

Accenture application process:

• Confirmation of Application Receipt: Upon applying, you'll receive an email confirming receipt of your application and its progression to the review stage.
• Application Review: Recruiters will assess your application for alignment with the applied role and explore other potential matches.
• Interview Scheduling: If selected to proceed, you'll be notified to schedule an interview, accommodating adjustments as needed.
• Interview Formats: Interviews may be conducted via phone, video, or in-person, depending on your role and preference.
• Skills Assessment: Some roles may require the completion of an online activity to evaluate technical skills, strengths, or decision-making abilities.
• Offer Notification: If selected for a role, you'll receive an offer and begin planning your first day at Accenture.

Sources

The following sources were used in researching this page:

• accenture.com/in-en/careers
• accenture.com/in-en/careers/life-at-accenture/training-counseling
• accenture.com/ph-en/careers/local/benefits
• youtube.com/accenture
• accenture.com/ph-en/careers/explore-careers/area-of-interest/journey-to-accenture