Technical Support Specialist Intern null

Your role

As an intern, you will have the opportunity to gain hands-on experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your expertise by supporting ABB’s operations and enhancing personal education/employment opportunities.

You will be mainly accountable for:

• Providing technical support via phone & email for common problems related to the application of LV (Low Voltage) Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Analyzing problems and initiating effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues.
• Executing product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives. Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America. Execute policy to help support Drives that are out of warranty.
• Maintaining communication with other departments to stay abreast of product releases and updates. Maintain technical competence in troubleshooting and repair of Drives.
• Entering each reportable case as applicable in the Salesforce Case Management System. Provide adequate notes in the case for each call.
• Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.

About you

Qualifications for the role

• Currently enrolled in a bachelor's or master’s degree program in electrical engineering, in the United States.
• Intern must have reliable transportation to and from the worksite.
• Must be legally authorized to work in the United States without company sponsorship now and in the future.
• Utilize critical thinking skills to analyze complex situations and develop strategic solutions
• Effectively organize and prioritize tasks to meet deadlines
• Demonstrate the ability to handle multiple tasks simultaneously without compromising quality
• Collaborate with team members to convey ideas, share information, and provide updates on project progress

Compensation & Benefits

The salary range for this role is $20 - $34 per hour. The hourly rate is determined by factors such as the successful applicant’s qualifications, graduation year, and experience.

If you join as a full-time employee, you will get the following benefits:

• Health & Wellbeing
  • Healthcare plan 
  • Wellbeing program
  • Paid and unpaid leave
  • Gym membership
• Family support
  • Employee assistance program
  • Schooling allowance
• Mobility solutions
  • Company mobile phone
  • Management fleet & Company
  • Transportation allowance
  • Housing allowance
• On-premise services
  • Canteen
  • Meal allowance
  • Internal networking opportunities
• Pension & Insurance solutions
  • Life insurance
  • Retirement plan
  • Accident insurance
  • Employee Share Acquisition Plan

Training & Development

As an intern, ABB will feed your curiosity and unlock your potential with comprehensive learning and development resources. Whether you prefer virtual, face-to-face, or self-study, they offer a wide range of professional and technical courses, training, and leadership programs.

Career Progression

After completing an internship at ABB, you may apply for one of the hundreds of entry-level opportunities available worldwide each year upon graduation. Their dynamic work environment features cutting-edge technology, engaging projects, and a diverse multicultural workforce, providing an outstanding foundation for the beginning of your career.

Source

• careers.abb/us/en/life-at-abb#benefits2_an
• careers.abb/us/en/life-at-abb#develop_an
• careers.abb/us/en/graduates-entry-level
• youtube.com/@abb